EPS does not lack quality.
It lacks the packaging of it.
A commercial assessment of Express Property Services based on publicly available information, structured around three questions: where EPS is strongest, where it loses ground to competitors, and what I would do in the first two weeks to turn that into new maintenance contracts.
A strong, experienced multi-trade business — with an underdeveloped commercial voice.
EPS comes across as experienced, practical and well established. Founded in 1999 and run by the Hammick family for over two decades, with contracts ranging from Andrews and Anne James to Liverpool Victoria and Bilfinger Europa, its business is strongest not as a general maintenance company, but as a multi-trade partner for organisations managing properties, tenants, residents and occupied sites.
EPS's main weakness compared to competitors is not a lack of quality, but a weak packaging of quality. Experience, team, clients, reviews and practical expertise are already there — what is missing is a fresher, commercially sharper presentation.
The three audiences with the strongest fit
These segments match the way EPS already works and offer the highest potential for repeat contract work.
Estate & Letting Agents
Recurring reactive maintenance across managed stock. EPS already works with Andrews, Anne James and similar — the proof base is there.
Block Property Management
Communal areas, resident-facing repairs, multi-trade response. A natural fit for EPS's breadth and out-of-hours capability.
Facility Management Companies
B2B subcontracting with predictable volumes. EPS already supports Bilfinger Europa — a credibility asset that can be leveraged further.
Complaints in the UK property sector rose 47% in 2025 vs 2024.
And 77% vs 2023. Expectations around service quality, speed and communication are rising — which is exactly the ground where EPS is already strong. The problem is not what EPS delivers. It is how clearly that delivery is communicated to buyers.
Source: Propertymark, 2025 complaints dataAn under-used asset worth highlighting
EPS already runs a client-facing job tracker system that lets landlords and letting agents remotely log in and see live progress on each job. This is the kind of operational infrastructure that smaller competitors cannot match — but it is almost invisible on the website. Re-packaging this as part of the commercial offer would directly address buyers' biggest pain: "I never know where my job is."
Where EPS is actually stronger — and where it is being out-communicated.
Four Bristol and South West competitors, each strong in a different way. The pattern is consistent: EPS tends to be stronger on depth of proof and relationship warmth, and weaker on how clearly its offer is presented by audience.
Three changes I would make first.
None of these require rebuilding the brand. Each one tightens what already exists and makes it easier for the right buyer to say yes.
Sharpen sector messaging
Current pages explain who EPS works with, but rarely turn that into a clear commercial message for each audience. Lettings, block management and FM need their own language, their own pain points and their own proof.
Refresh proof and trust signals
Update social media, re-present existing testimonials and case studies so the business feels active and current. The raw material is strong — it just needs to be brought forward rather than buried.
Stronger CTAs and lead paths
The website should make it easy for a visitor to identify themselves ("I manage a block", "I run a lettings portfolio") and understand the next step without having to hunt for it.
Secondary opportunity — medium-term
Because EPS is a family-run business, building the owner-led side of the brand — sharing more of the company story, leadership personality and values — would strengthen trust in relationship-led B2B sectors. I would treat this as a medium-term option, depending on the owner's preference and longer-term plans.
What I would actually do in the first two weeks.
The goal: help EPS win more maintenance contracts and generate new opportunities — without leaning on paid media as the primary growth driver. For a business like EPS, clearer positioning, stronger proof and more targeted outreach produce higher-quality opportunities than cold paid advertising.
Review website, sector pages, proof and materials
Confirm the biggest commercial gaps and quickest-fix opportunities.
Conversation with the owner about the business
Understand strategy, real constraints and the full picture of current challenges.
Update social media
Strengthen visible proof and trust signals so the business feels current and active.
Sharpen messages for lettings, block and FM
Make the offer clearer and more relevant to each buyer's day-to-day reality.
Create 3 short sector sales sheets
Practical outreach material for lettings, block management and FM contacts.
Build a focused prospect list and start tailored outreach
Property, multifamily and FM decision-makers — personalised, not blasted.
Plan re-engagement of previously terminated clients
Separate long-term action plan — these are often the fastest second-wave wins.
Plan the next sprint
Once positioning is firmer, selectively test paid channels in local high-intent segments.
One practical note on speed
I have extensive hands-on experience in design, photography, video and content production — so a meaningful share of the early website and social media improvements can be delivered quickly, without significant external support or additional cost. That shortens the gap between decision and visible output.
AI as support, not as a replacement for judgement.
Over three years of hands-on experience with paid AI tools across business and creative work — from information processing to image and video generation. The aim is to improve speed, consistency and structure, while keeping final commercial judgement human.
Lead generation
First-pass prospect research, company and contact summaries, signal monitoring.
Outreach
Draft emails and follow-ups tailored to sector and role — reviewed and approved before sending.
Marketing content
Turning case studies and service information into sector pages, one-pagers and LinkedIn content.
Example initial outreach email.
Written for a first-touch introduction to a property management contact — short, specific, and offering a small useful step rather than pushing for a call straight away.
Hi [First Name],
I hope you are well.
I wanted to introduce EPS. We support property management teams with a wide range of maintenance and repair services, including communal area works, access and lock issues, electrical and plumbing repairs, safety testing, planned works and out-of-hours support.
We understand that the challenge is often not only getting the job done, but managing recurring issues, resident expectations and contractor coordination in a way that does not create more admin for your team.
EPS helps by providing practical multi-trade support, clear communication and a dependable service across managed properties.
As a small useful introduction, I would also be happy to share a short checklist of common recurring maintenance pressure points for property management teams, if that would be helpful.
If useful, I would be very happy to arrange a short call and learn more about how you currently manage maintenance support.
Kind regards,
Aleksandra Kulykova